Shipping policy
Brand: Satvah
Website: https://satvah.in
At Satvah, we are committed to delivering your favorite fashion pieces to your doorstep quickly and reliably. Our Shipping Policy outlines the shipping methods, delivery timelines, charges, and related information to ensure full transparency.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays). You will receive a confirmation email and/or WhatsApp message once your order has been successfully placed.
If there is any delay due to high order volume or stock issues, our team will contact you directly.
2. Shipping Time & Delivery Estimates
We partner with trusted courier services to ensure safe and timely delivery.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 4–7 business days (Metro Cities) |
| Extended Areas | 6–10 business days (Non-Metro or Remote Locations) |
Please note that delivery times are estimated and may vary due to factors like weather conditions, courier delays, or festivals.
3. Shipping Charges
We offer transparent and affordable shipping:
-
Prepaid Orders:
📦 Free shipping on all prepaid orders above ₹999
📦 For orders below ₹999, a flat shipping fee of ₹49 will be applied. -
Cash on Delivery (COD):
📦 COD is available for selected pin codes with an additional ₹50 COD fee.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can track your shipment status at any time using the provided link.
If you face issues tracking your order, feel free to reach out to our support team.
5. Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If the customer is unavailable or does not respond, the product may be returned to our warehouse.
In such cases, re-shipping may incur additional charges, which must be paid by the customer.
6. Self-Pickup or Express Delivery
Currently, we do not offer self-pickup or same-day/express delivery services. We are working on expanding these options in the future.
7. Incorrect Address or Non-Delivery
Please make sure the shipping address, contact number, and pin code are entered correctly at checkout. Satvah is not responsible for delays or losses due to incorrect or incomplete addresses.
In case of returned shipments due to address issues or unavailability, re-delivery will be charged additionally.
8. International Shipping
At this time, we do not offer international shipping. Orders can only be delivered within India.
9. Delays Due to Uncontrollable Events
In rare cases, delays may occur due to natural calamities, strikes, lockdowns, or courier issues. We will do our best to keep you informed and resolve any disruptions as soon as possible.
10. Contact Us
If you have questions about your order, delivery, or shipping status, feel free to get in touch:
📧 Email: support@satvah.in
📞 Phone/WhatsApp: +91 6359 581 756
🕐 Working Hours: 10 AM – 7 PM (Monday to Saturday)
Thank you for shopping with Satvah.
We appreciate your trust and are committed to providing you with a smooth and reliable delivery experience.